Business Archives - Page 2 of 3

TTS for customer service is a helpful addition to your support team.

Text-To-Speech (or TTS) For Customer Service

November 15, 2021

Excellent customer service is a balancing act. Customers are looking for solutions to their problems. Companies are looking for consistency and reliability, aiming for every customer service interaction to go as smoothly as possible. However, nailing TTS for customer service requires a money and resources, and many brands are turning to AI technology for more creative, cost-efficient, and high-quality solutions to serve their customers.

For many brands, a fully-staffed customer service team is not feasible from a finance or resource standpoint. It’s extremely expensive to staff customer service teams around the clock, train them, and ensure they strike the right tone to represent a brand in diverse customer interactions.That’s why, in recent years, many companies have looked to non-human solutions. In fact, over 85% of customer interactions are without a living, breathing agent involved.

In place of live customer support agents, some businesses have installed automated systems to deliver pre-loaded responses based on the most common customer service queries. However, menu systems are not always adequate when complex answers are required, which leads to less than stellar customer satisfaction. (We can all picture someone yelling angrily into a phone at a maddeningly robotic autoresponder.) These limitations are why many brands are moving towards more advanced solutions like realistic text-to-speech.

Instructional Design Tips for Remote Training Development

July 16, 2021

Why is instructional design so important for remote training? A recent study by Growmotely revealed that 97% of employees don’t want to return to an office full-time. In fact, 74% of professionals say they believe that remote work will become the new normal. Currently, 4.3 million people in the United States work from home at least half the time. But the benefits of remote work aren’t only for employees. Companies that allow remote work experience 25% less employee turnover. Employees who work remotely once a month are 24% more likely to be productive and happy in their job. Even WellSaid Labs went fully remote during the pandemic. This led to the motto: “Work from wherever you’re happiest and most productive.”

Voice Avatars: The Next Frontier of Storytelling

June 16, 2021

Today, digital experiences span across many devices and formats. Content creators engage their audiences with new immersive technologies. The closer these experiences get to us as people, the deeper the connections we develop. How we experience the marvels of these experiences and how we employ modern tools to teach, inform, and entertain continues to evolve. What once was a hobbyists’ toolkit became a personal computer for all. A personal computer that grew its interconnectedness and shortened the distance between people.

Learning and Development for the Modern Organization

September 14, 2020

Although 2020 has been a year of disruptions, it has also highlighted the importance of certain systems and practices that we had taken for granted. The most important among these for companies has been Learning and Development (L&D). With remote work becoming institutionalized at least for the medium term, companies are rediscovering how L&D is crucial for employee engagement, skill enhancement, productivity and organizational morale.

How to Build Successful Employee Training During a Global Pandemic

August 28, 2020

As Covid-19 takes its course worldwide, companies must reevaluate their operational structures for both the short and long terms. Remote work is becoming an institutionalized arrangement for a significant proportion of firms. These pandemic-driven disruptions unsettle employees as they adjust to uncertainty.

For senior management across sectors, employee training during the pandemic holds utmost urgency because of this one truth:

Employee training helps companies navigate troubling times.

Put Voice To The Future: Samsung Next’s Synthetic Media Landscape

August 17, 2020

With their newly unveiled Synthetic Media Landscape, Samsung NEXT is asking all of us to tell the positive stories about synthetic media.

Synthetic media, they say, marks the beginning of a third wave of media, and it will change our world.

We Choose Which Stories to Tell about New Technologies

We like to tell two separate stories about technological innovations: one is based in fear and loss, and the other in hope and possibility.

A Quick Guide to the Top Instructional Design Models

December 11, 2019

When you’re starting out as an instructional design specialist, finding best practices online can feel overwhelming. Where do you look for help? Which resources do you consult first? Chances are, you look to a variety of sources. Your eLearning software’s blog undoubtedly provides helpful tips, and industry-specific tips and tools should pop up with even a basic google search.

But, before you go down any eLearning research rabbit holes, take one second to pause. It’s easy to get lost in the latest trends and lose sight of the fundamentals.

Remind yourself why you began this career path: to provide adult learners with meaningful, relevant learning experiences. How do you maintain this focus as you create a course? Does this mean you never get to play with fun new eLearning trends?

The Impact of Voice on Real Estate Videos

November 25, 2019

A picture might be worth a thousand words, but what’s worth more than a gallery of pictures? Sweeping real estate videos are!

Corporate Training: Instructional Design to the Rescue

November 22, 2019

Instructional designers create and deliver learning experiences for employees. Imagining a classroom full of people impatient to get back to work? Thankfully, that’s not what we’re talking about here. As the heroes of corporate training, instructional designers have forever changed what it means to learn at work. No more endless slide presentations in cramped spaces packed with uncomfortable chairs. Under the influence of instructional design, corporate training has become more effective and valuable for companies and employees alike.

Meet the Fresh New Voices of WellSaid!

November 21, 2019

Your stories deserve the perfect voice, and WellSaid Studio is here to help you make that happen. We’re proud to introduce you to our eight new digital voice actors! They can’t wait to record your engaging content.

Please meet Tobin, Paige, Tristan, Patrick, Nicole, Jeremy, Kai, and Ava!